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Advertising & Marketing

Over half of worldwide consumers (51%) want AI to improve their experience by helping them find products faster, according to February data from Twilio.

In this podcast episode, we discuss the importance of physical touchpoints for brands and explore what attracts younger generations to in-store shopping experiences. We also examine the expectations consumers have for engaging in person experiences. Join our conversation with Senior Director of Podcasts and host, Marcus Johnson, Chief Client Strategy & Integration; President of Quad Agency Services, Tim Maleeny, and Vice President of Content, Suzy Davidkhanian. Listen everywhere you find podcasts and watch on YouTube and Spotify.

Privacy regulations are mounting. Signal loss is accelerating. Omnichannel advertising has become impossibly complex. These forces are driving marketers back to MMM for holistic, privacy-safe measurement.

On today's podcast episode, we discuss the state of some of our 2025 predictions, including GenAI’s influence on business growth, the influence of China’s e-commerce disruptors, the squeeze on retail media networks, and more. Then, we offer a few more slightly spicier predictions for the remainder of the year ahead. Listen to the conversation with our Senior Analyst Sara Lebow as she hosts Vice President Suzy Davidkhanian and Senior Analyst Carina Perkins.

The news: The vast majority of referral traffic from AI sources comes from desktop users while mobile traffic lingers in single-digit percentages. 94% of ChatGPT referral traffic is from desktop users, per BrightEdge’s The Open Frontier of Mobile AI Search report. Google Gemini’s traffic is 94% desktop versus 5% mobile, while Perplexity’s is 96% desktop and just 3% mobile. Our take: As search engines increasingly reduce organic visibility and prioritize zero-click searches, brands and publishers need to develop unique content strategies for different devices. Providing a mix of long-form, in-depth posts for desktop users along with snappy headlines and skimmable content for those on mobile could help achieve the best of both worlds

The news: The window to monitor AI’s reasoning in chatbots and agents is quickly closing, according to 40 researchers from Google DeepMind, Anthropic, OpenAI, Meta, and more. In a rare show of unity, the researchers stated that chatbots and agents are shifting from human-readable chain-of-thought reasoning to opaque, non-verbal methods, per VentureBeat. Our take: The collective call for transparency and standards marks an inflection point. Without urgent action, AI systems may soon outpace our ability to audit them—leaving marketers, creators, and regulators flying blind. Unseen logic means unchecked bias that could result in reputational damage.

The news: Google is experimenting with AI summaries in Discover—the news feed within its iOS and Android search apps—adding yet another threat to referral traffic for web publishers. Instead of displaying a headline and link to a news story, Discover shows an AI summary with an icon featuring the logo of any cited source. Our take: If users increasingly rely on AI summaries—and if Discover becomes a zero-click search hub—publishers risk further declines in web traffic, imperiling not just ad revenues but the viability of good journalism.

While a plurality of consumers in the western hemisphere start their product searches on search engines, social media platforms are significant search launching pads for consumers in Argentina (17.8%), Brazil (16.8%), and Mexico (18.0%), according to November 2024 data from ESW and EMARKETER.

On today’s podcast episode, we discuss the weight-loss drugs revolution: how they work, their efficacy, how they became so popular, and how they’re reshaping multiple industries. Join Senior Director of Podcasts and host Marcus Johnson and Senior Analysts Rajiv Leventhal and Beth Snyder Bulik. Listen everywhere and watch on YouTube and Spotify.

The news: xAI, Elon Musk’s AI company, issued a public apology after Grok posted extremist, antisemitic, and politically incendiary content. The chatbot described itself as “MechaHitler” and repeated far-right rhetoric—shortly after Musk pushed to make the chatbot “less politically correct.” Our take: Despite Grok’s competitive performance, its volatility may keep it off the table for marketers running AI pilot programs—like NinjaPromo, which is piloting AI tools that combine its proprietary models with external LLMs for predictive analytics, generative content, and programmatic ads aimed at boosting ROI and automating workflows. Before trusting any platform, CMOs must ensure their tool’s transparency and determine how each model reasons—and what values or biases are embedded.

Measuring creator performance is the top barrier to influencer marketing success (32%) for brand marketers worldwide, per an August 2024 CreatorIQ report.

The news: Samsung leaned heavily on AI functionality at its Unpacked event Wednesday with the Galaxy S25 series, Z Fold 7 and Z Flip 7 smartphones and Galaxy Watch 8, all featuring enhanced AI capabilities as a core value proposition, per Android Central. Samsung highlighted proprietary Galaxy AI for tasks like on-device photo and video editing, but the bigger news was Samsung’s adoption of Google Gemini across its ecosystem. Our take: For advertisers, the shift toward screen-aware, voice-activated experiences requires them to rethink how brands and campaigns align in an AI-first mobile world. Reframing brand experiences around mobile, voice, and contextual AI features opens opportunities for user engagement.

The news: Jasper’s suite of AI-powered marketing agents are purpose-built to automate core marketing functions. These agents, which start at $49 per user per month, work inside Jasper Canvas, a new intelligent workspace designed to streamline planning, collaboration, content creation, and execution. Our take: Marketers must assess their current pain points. If content quality is inconsistent, execution is slow, or tools don’t talk to each other, an agentic platform like Jasper could drive sharper outcomes. As with most new tools, running pilot programs and benchmarks for speed and brand consistency against your current stack will help determine value and ROI.

On today’s podcast episode, we discuss Every Man Jack’s performance vs. brand marketing priorities, the role of marketplaces for the company, and what tactics the brand uses to stand out from the pack. Listen to the conversation with our Senior Analyst Sara Lebow as she hosts Principal Analyst Sky Canaves, Senior Analyst Zak Stambor, and VP of Growth Marketing & E-Commerce at Every Man Jack Nick Hasselberg.

The news: Healthline Media settled with the California Attorney General’s office over allegations that Healthline.com failed to opt consumers out of having their personal information shared for targeted advertising. Our take: State health data privacy laws are new, meaning we will likely see increased scrutiny and more enforcement action against companies that previously went unchecked. Healthline and other health content companies must verify that their opt-out tools work as intended while being transparent with advertisers about the consumer data they can and cannot share with them.

The news: Fortnite-maker Epic Games settled its antitrust lawsuit against Samsung, ending claims that Samsung and Google blocked rival app stores, per Bloomberg. Epic had accused Samsung’s “Auto Blocker” of preventing third-party app store downloads, alleging collusion with Google. Samsung and Google previously denied wrongdoing, calling Epic’s claims “baseless” and “meritless.” Our take: With Epic’s continued disruption of app store ecosystems, marketers should prepare for a fragmented but freer market—alternative app stores allow more control over promotions, subscriptions, and bundled offerings.

On today’s podcast episode, we discuss the second biggest digital ad player’s (Meta) vision for the future of ads, if it will lead to money saved or more commercials, and why the 30-second AI-made TV ad for Kalshi matters more than most. Join Senior Director of Podcasts and host Marcus Johnson, Senior Director of Briefings Jeremy Goldman, and Principal Analyst Yory Wurmser. Listen everywhere and watch on YouTube and Spotify.

Get the correct answers to our Big Question quiz in the eMarketer Retail Daily newsletter from Insider Intelligence.

Get the correct answers to our Big Question quiz in the eMarketer Daily newsletter from Insider Intelligence.

The news: Cloudflare, which serves 20% of the web and 35% of the Fortune 500, launched beta tests of Pay per Crawl, a private marketplace that lets websites charge AI companies for scraping content. It’s a strategy other content delivery networks (CDNs) will likely follow that could signal the end of AI’s unchecked scraping. Key takeaway: Though still in beta, Pay per Crawl could give websites a new layer of protection—and a path to profit—if AI companies agree to pay for content they've long used without compensation. If AI wants to keep reading the internet, it may finally have to pay the bill.